Lately our owlet has not been alarming after we remove it in the morning and we can’t get it plugged in soon enough. Tonight he was sleeping still on our couch & our sock wouldn’t not read. Every 2 min? The baby monitor that is at issue in this class action is not the traditional audio or video monitoring system that allows parents to see and hear their baby as it sleeps. If your baby’s readings leave preset “safe” zones, you'll receive a notification that lets you know your baby really needs you. Hey Chelsie! There are four possible reasons why your Sensor is not charging. I have tried the medium and large sock for my 14 lb baby and the alarm goes off once or twice a night and she is perfectly fine. If the sock is not in use, you can turn the sock off by placing the bottom flat surface of the Sock Electronic (white monitoring thing) against the centre of the Base Station until the red light in the sock electronic turns off. When do you use the sock? Hi! My app will say “Getting reading…” for what feels like forever before it’ll actually show a live reading. You check-in at the hospital for 2 but will check-out as 3, and that in between time rarely goes exactly as you imagine. You can also check the battery life on your app! You can also keep an eye on the sensor while it’s charging. I took him to the doctor the following morning and they checked his oxygen levels twice, with readings always above 98%. For more details and answers to even more Affirm FAQs, click here. Our premie’s alarm went off for a high heart rate, however I was unable to look and see what the heart rate was because my first reaction was to check the baby- therefore the monitor was back to normal before I could check it. How Do I Reconnect My Smart Sock to the Base Station. Is it monitoring my baby? Try force closing the app and the unplugging your base station for a few minutes and see if that helps! Our team would love to look into this for you! Is there anything we can do to prolong the battery life? The largest size we offer was designed for infants 18 months or around 25 lbs. This is a replacement piece, we urge you to talk to the technical support team at 1.844.334.3717 to make sure that you need this item. It will re-authenticate throughout the night, meaning the app will constantly disconnect and receive “Base Station is disconnected from the Internet” notifications and you’ll have to re-connect it each time. So, how does it stack up? I am ordering this for my niece and I thought it was expensive to begin with and was hoping I did not have to order another sock in pink . Owlet’s smart sock is the answer to parental paranoia about whether or not your baby’s doing okay—especially overnight and during nap time. If you were holding the sock or put it on a soft surface, the sensor would sense movement or even try to get a reading from your skin, delaying the yellow notification further. For that reason, we provide the following satisfaction guarantee and limited warranty: SATISFACTION GUARANTEE If you are not completely satisfied with your purchase, you may return the product for a full refund withi Having a new little bub is an exciting time but can also bring its own fears for first time parents. I don’t think it will last very long. Hi Jon, that’s definitely odd! We had a red alert and instead of checking first I woke my daughter. The Base Station to Smart Sock range varies, like all radio emitting products it depends on location, home style, building materials, as well as many other factors. They’re available at (844) 334-5330 Monday-Saturday 7am-9pm MT or through the chat feature in the Owlet App. Hey Sadie! Hi Megan, if your base station was disconnected from WiFi during that time, no information will show. Any suggestions? I am almost certain he is asleep when I’m sleeping because he is quiet but moves legs, could him moving his legs throw off the sleep segment? How long does it take the smart sock 2 to fully charge? You can reach them through the chat option in the app or by email at contact@owletcare.com. Hi Lindsey, this isn’t an available feature at this time but we can let our team know there’s interest in this! Hi Cacy, we don’t currently offer any toddler sizes the Smart Sock. If the battery life doesn't last long, try moving the Base Station closer to where the baby sleeps. I even tried both feet and other sizes as well but the station still is blinking yellow and hasn’t had any reading since Friday which is the day I unboxed it brand new. Do we need a new battery. Now you can feel more confidence, more freedom, and more peace of mind knowing that Owlet is here to help you keep your baby safe. The Owlet shows live readings of heart rate and oxygen levels. Thanks so much for your consideration. If the baby stops breathing, the monitor alarms. I never got an alarm either. It sounds like your data is just lagging with uploading. Hey Nicole, our team would be happy to help ensure everything is working properly for you! Includes cord and power block. These Owlet Smart Sock Replacement Socks work with your Smart Sock system (sold separately) to track your infant's heart rate and oxygen levels. You can use your Owlet whenever you’d like, whether that’s nighttime sleep or daytime naps. Sometimes on the readings it will only show my LO HR and not the Oxygen level or visa versa. Do I Need to Keep the Base Station Plugged In When Not in Use? There is recorded sleep before and after that time. you still have yet to give us an answer. Over the last week it started sending notifications of low battery while I was at work and know I plugged it in to charge. You do NOT have to wait to receive your Owlet Smart Sock until after your payments are finished. My concern is what if for some reason something is blocking his face or he rolls over and can’t breath but if fighting to get some air. If you need any assistance, don’t hesitate to reach out to our tech support team at (844) 334-5330, Monday-Sunday from 7 am – 10 pm, MST. However, you can still rest assured that the Base Station and Smart Sock will continue to function without interruption, with the Base Station as the primary notification center. How do you clean the Owlet Smart Sock? Does the owlet cam still work when not plugged in? It use to always sing at us and tell us difficulty getting reading but it has not done it lately. It would be great if the app kept a log of previous alarms! I feel that waiting for a heart rate of 60 and O2 of 80% is extremely low in a baby. ACCESSORY SOCKS ONLY: Add additional colors or back up socks for your Owlet Smart Sock 2 Baby Monitor ( … Hi Annie, the sensor is still turned on during this time but we would recommend turning the base station off during this time to avoid blue notifications or red notifications- these can occur while you’re holding or feeding your baby. How do I fix this before I ask for a return or refund? We brought her home from NICU last Thursday and she had respiratory issues so we feel that this would give us more peace of mind and allow us to sleep a bit at night without waking up every chance we get to make sure she is breathing properly. The thresholds are as follows- heart rate: 60-220 bpm and oxygen: 80-100%. This helps until their little one grows a little more. Hi! Hi Saige, it sounds like the movement from the SNOO is throwing off the Sock’s ability to track sleep quality. Is it normal to have abnormally high heart rate alarms? I’ll be traveling Friday. Please reach out at (844) 334-5330, Monday-Sunday from 7 am – 10 pm, MST for assistance so they can help get everything running smoothly asap! Pulse oximetry is very sensitive to movement so the movement of a swing can interfere with the Owlet’s ability to get a proper reading. Owlet makes one of the few infant wearables: a smart “sock” that wraps around a baby’s foot and sends readings back to an app. Hi there, The battery life is based on good usage - keeping the distance between the Smart Sock and Base Station within an optimal range, minimizing conditions that would cause false notifications, even the time of day or conditions under which you use the sock. Price Match Guarantee. Before my daughter was sleeping soundly with a general “great” sleep quality. Hi Robert! The Owlet Smart Sock 2 takes between 2-3 hours to fully charge. Hi Ryan, please reach out to our team at (844) 334-5330 and they’ll take a look into this for you! Is it possible to connect the Owlet System to Alexa or other smart devices to be able to see the video feed from the camera? You can absolutely swaddle while using the Owlet Smart Sock. The Base Station and Sock Sensor connect via Bluetooth, so even if Grandma doesn’t have WiFi, the monitor can still be used with the Base Station as the notification system. The product has not even been used a month and is charged daily. I have the original owlet but was having issues with the original sock staying on my daughters foot once she was out of the newborn sock. As this time will vary, we recommend keeping an eye on the dome on the sock. Hi-how long does it take for the owlet to react? This is uncomparable peace of mind. My kid’s sock randomly turns off in the middle on the night and gives a blue light notification. It is a little frustrating to not have a sense how much the sock is charged besides it being fully done and no longer blinking green. But, you can still have an expanding belly and be comfortable. The Owlet uses different algorithms to notify you if the sock fell off, it became disconnected to the base station, or if heart rate or oxygen levels left the preset zones. Please actually answer the question as to how long the sock takes to charge. If your Smart Sock is too far from the Base Station, the Bluetooth communication will continue to be just out of range, causing it to continually search and shorten the daily battery life. Want to know more? Hi Tessa, the red notification will sound the moment heart rate or oxygen level the preset thresholds. Call Customer Care at (844) 334-5330 and they’ll help get you the right part ordered. ... C $121.20. For example: passed down from an older sibling or cousin? Hi there is interest. How long can u use the owelet on your child till they have grown out of it? Hi Giorgia, thanks so much for reaching out. Replacement socks are sold by the manufacturer, however you only use 1 sock/sensor at a time. Hi Jeana, connect with the Owlet Technical support team at (844) 334-5330 or through the chat feature in the Owlet app and they’ll look into this for you! Has anything changed that I would need to buy a new sock or sock sensor? Keep in mind that not only will the app send you this notification but your base station will too! Two nights ago my husband and I were woken to 4 low oxygen alarms throughout the night. Hi Kourtney! Definitely give our team a call at (844) 334-5330, Monday-Sunday from 7 am – 10 pm, MST and they’ll look into this for you! It works best and is designed to be used when your baby is sleeping in his or her own sleep space like a crib or bassinet. The sharp pains in your hips? Hi Anna, we’d recommend turning off the base anytime your baby is not sleeping in his or her crib. How can I fix this? Do I need to turn the base off when baby wakes up to eat during the night? Hi! Hi Brad, it depends on how long you previously used the sock but if the battery is low, it will typically need to charge for about 4 hours. Very irritating had such high Hope’s for this. The dome on the sock will pulse green while it’s charging and be solid green when it’s complete. Sock fit and placement, as well as movement, can interfere with the Owlet’s ability to get a good reading. Compatible with Smart Sock versions 1 and 2, the fabric sock is designed to comfortably yet securely wrap around your baby’s foot and house the Smart Sock … Hi Rachel, call tech support at (844) 334-5330 and they’ll look right into this for you! A: You don’t need to turn the Sock off, but if you’d like to (if you’ll be traveling and want to save the sock’s battery), follow these instructions. It will blink green while it’s charging and be a solid green color when it’s completely charged.:). In our testing, the battery life on the Owlet Smart Sock 2 was excellent. Change up your color options for your new Smart Sock unit or replacing an existing sock with these Owlet accessory fabric socks. it’s on the charger all day and once we put it on our daughter at night it lasts maybe an hour and we’re notified that the battery is low. The app will show the live readings but the base station will always send you a notification. Hi Erin! There seems to be missing data in between them too. Reach out to tech support at (844) 334-5330, Monday-Sunday from 7 am – 10 pm, MST and they’ll look into this for you! Additionally, we have seen that feeding, burping, holding baby, changing baby (etc) while the Smart Sock is turned on can contribute to a red notification. However, if the sock had remained on your child and he was asleep and oxygen or heart rate left the preset zones, the pulse oximeter would have notified you immediately as it uses as a different algorithm. Many of Owlet parents make it a practice to plug the sock in whenever it’s not in use.“. I had a low oxygen alert went to check the baby & woke him but it was normal when I got in his room how can I check what the level was of that notification? Movement also plays a role in good monitoring. When my child is done with the hour that can I give it to another mother and have them program their own child into it? If not this should be a feature added. Can you play music like lullabies or white noise for my baby through the speaker on the camera? This is because it uses motion to help determine if the sock is misplaced or has fallen off. My app is showing night sleep as a daytime nap. That nagging pain in your back? How long does it take the sock to charge? I was wondering what is the minimum weight limit of your baby for the sock to fit? Hi Anita, our technical support team would love to look into this for you if you give them a call at (844) 334-5330! Now the owlet says she is sleeping poorly with several wakes in-between feedings,but the SNOO says she is sleeping soundly. These thresholds are in place for a few reasons, one being that a baby can quickly desat and come right back up. We recommend taking a look at our sock fit guide to make sure everything is in the right place. If you are uncertain if this is the replacement part needed, please do not hesitate to contact Customer Support how long is this battery supposed to last we’ve had it 3 years now. How often does the owlet moniter heart rate and oxygen levels? Please note, spare parts are not returnable. Crafted with hypoallergenic cotton, socks can be worn on either foot and are sized to fit babies 0-18 months. The Base Station to Smart Sock range varies, like all radio emitting products it depends on location, home style, building materials, as well as many other factors. We’re sorry about that! Hey Nick, if you have any questions or concerns, don’t hesitate to reach out to our team at (844) 334-5330. We have had the owlet for over nine months and it has worked great. We weren’t able to get this to work and support had us completely unregister then reregister the owlet. My base station randomly turns off in the middle of the night. A lot of parents are able to use the Base Station from their nightstand, while others keep the Base Station right in the baby's room (, Caring for your Smart Sock and Avoiding Red Marks, Distance Between Your Phone and Smart Sock. Hi Alex, it looks like this happened after our server maintenance. If you haven’t yet, give us a call at (844) 334-5330, Monday-Sunday from 7 am – 10 pm, MST and our team will take a look into this for you. I am wondering if my LO movements can cause the monitor to get misplaced on my LO foot? This is not realistic to do for hours each day. You can also hand wash the fabric sock with a mild detergent and let it air dry. Using Owlet's app, you can view real-time wellness data and receive direct notifications on your phone.