I didn't really like it and I decided to return it within the 90 day return guarantee. Thanks for joining this thread and adding more information on why the $3410 didn’t show on any income line. Let me break down Amazon for you, their customer support is ignorant as hell. If the company won’t give you a refund, it’s usually better to wait and see if they cancel the booking later. Another, your Aging Summary report is perfectly right since they don't owe you and you don't owe them. An explanation of what you want from the credit card company - namely to refund the money you paid for the goods you've received. Client paid $6160 by check on 4/2/18 - they paid the correct $2750 for the second February invoice PLUS they paid the December $3410 invoice again (3410+2750=6160). After six months (and up to six years) they should alert you first. If your supplier refuses to refund you and you don't agree with the reasons given, ... (Company No. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. ", I had originally tried to code it as AP back when I wrote the check but I received this error message so I chose "Ask My Accountant.". What do I do, the seller offered me a partial refund, I clicked accept back then, but then she refused to send me a label for the return. a company has said that they have refunded me twice (around six months ago - Dec 08) - and now they are saying that they want that money back. Once at "09/25/2013 15:17:48" and another at "09/25/2013 15:17:50." I also updated the steps I provided above to help resolve the customer’s issue. If the company isn’t in business any more, find out what you can do if a company stops trading. When a customer name is at 0, there is not supposed to be a row for that name At All, on that report. I did, but my credit card sided with the airline. I purchased something (£500ish) that was faulty from a large online retailer, they then gave me a refund before I sent it back to buy a replacement - … We use cookies to give you the best possible experience on our website. On my P&L Detail for the month of April I show the correct $2750 income, I don't show the double-payment $3410 on any income line, and I have the refunded $3410 on an expense line coded as "Ask My Accountant.". Please Learn from this input. set ... QuickBooks Online, QuickBooks Self-Employed, QuickBooks ProAdvisor Program, QuickBooks Online Accountant, QuickBooks Desktop Account, QuickBooks Payments, TSheets by QuickBooks, Other Intuit Services, QuickBooks Self-Employed, QuickBooks ProAdvisor Program, QuickBooks Online Accountant, QuickBooks Desktop Account, QuickBooks Payments, TSheets by QuickBooks, Other Intuit Services. Hi, a customer ordered something and asked about applying a discount code that I give for subscribing to my newsletter. O2 REFUNDS 140,000 CUSTOMERS AFTER OVERCHARGING THEM - WHAT YOU NEED TO KNOW, YORKSHIRE ENERGY CUSTOMERS FURIOUS OVER SCOTTISH POWER SWITCH DELAYS. A customer double-paid an invoice - but it's a bit confusing as their second payment on that already-paid invoice was included with a correct payment on a second outstanding invoice. It shows a zero amount because it offsets the opening balance. Please choose a vendor from the list. On the 3rd attempt they left a calling card to say it was with a neighbour. Then, the consumer contacts the merchant and expresses dissatisfaction. A woman has bought a chair off me which has been checked twice over. Ended up getting my $400 back from the bank and 6 months later a … She wants to return it on the basis she doesn’t like it but she has opened the packaging and actually assembled the chair. Hi Sincere apologies if this thread is in the wrong place, or if theres another identical thread (I looked and couldnt find one). If you are rejected for a Section 75 refund … I’m sorry to hear about your current situation. It’s a different story altogether if items are sent to you by mistake. Should they be contacting my credit card company? The AR Aging Reports are Wrong. ), told me they have a new billing system so STILL waiting for my final bill 13 weeks after moving. When I recorded the $6160 payment, I applied $2750 to the appropriate $2750 February invoice but I didn't notice the OVERPAYMENT section on the Customer Payment window and the checkbox was (and still is) marked for "Leave the credit to be used later" instead of "Refund the amount to the customer. I recorded the refund check to the account "Ask My Accountant/Other Expense.". Letter to ask for a refund for goods not received If your order hasn't arrived within an agreed timeframe, or it should have been obvious to the seller that you needed it by a certain date, ask for a refund. How do I correct this floating $3410 refund amount? The goods that were received 05/06/2014 and 12/06/2014 and I have the receipts to prove it. I have informed them twice via the phone. I have asked them for 'proof' - and they just sent a letter saying that they had refunded me! What if I need to make a claim but I've cancelled my credit card? You must try to contact the company twice in writing, following a set procedure. Edited by: hauntsforhope on Dec 24, 2013 7:12 PM. Because not only did you Refund it, which makes them 0 on the AR Aging Summary; but you Applied it, which means they don't even show on AR Aging Summary, and should not show there unless these amounts are Not Applied to each other. I did order something for my dad and they accidentally send it twice. They are in VA and I am in CA. In the main Customer Center / Customer & Jobs viewing windows the negative amount (-$3410) has disappeared. If they cancel the booking, they’ll have to refund you. Ebay stepped in and gave me a full refund and now checking my bank I noticed that I recieved the partial refund plus Ebay's Full refund. Hello, While going over my bank statement for this month, I noticed I was charged $9.99 twice today. Sales & I had not noticed that they had refunded too much, and I have made financial decisions since then based on how much money was in my account, thinking that was correct as a statement of how much money I had. 02/09/2021 16:34 If you've been charged twice, get in touch with the store directly to request a full refund. South Korea-based girl group Twice have released four studio albums, two compilation albums, four reissues, nine extended plays, one compilation extended play, and twenty seven singles.With over 5.8 million albums sold domestically as of December 2020, Twice is the highest-selling girl group in South Korea. Twice (Korean: 트와이스; Japanese: トゥワイス), commonly stylized as TWICE, is a South Korean girl group formed by JYP Entertainment.The group is composed of nine members: Nayeon, Jeongyeon, Momo, Sana, Jihyo, Mina, Dahyun, Chaeyoung, and Tzuyu.Twice was formed under the television program Sixteen (2015) and debuted on October 20, 2015, with the extended play (EP) The Story Begins. Let us know if you have other questions about reports or transactions. Wishing you continued success. back in august hastings direct renewed my insurance without my agreeing and took £65 from my account, it took me 3 months to get a refund after a cheques from them that they then cancelled so i could be paid fast by bacs that never got processed, i complained everyday till finally a cheque arrived which i cashed! E.ON has caused fury among UK customers by taking payments for January 11 days early from 1.5m accounts and telling those affected that they will not get a refund until after Christmas. Then when I go through the Customer Center to this particular job, my refund check appears under the Customer Payment window along with the actual correct customer payment from 2/6/18. The next day I got 5.2k back into my bank. familiarise yourself with the latest version. Do the right thing. I refunded it, and get screwed anyway. I once got refunded by Microsoft after they told me that only the bank could give me my money back for a stolen credit card. If you want to use your refund without waiting for us to process your return, you can select the instant refund option, if available. This pre-recorded webinarwill go over how to make sure your account is These are Unapplied to each other, even though the math shows 0. It’s usually best to ask for a refund instead - you should contact the company you booked with and ask. Allow me to join this thread and clear this up for you. I can help you clear out the overpayment for your customer’s record will be in order. I returned an item to walmart they refunded the purchase price twice... i contacted them about this and they didnt do anything for like 5 months... now they want the extra money and thanks to my car crapping out on me i dont have it to give them right this second... what is my legal responsibility? The amount the company wants back is nearly £140. bottom left of that screen allows you to Create the refund Check. I sold an item that was lost in post and the buyer was refunded. Trading Standards may investigate but won’t usually be able to get you your money back. I don't want to keep what is not mine but I want to keep what is mine. I’m not planning on keeping the money but also don’t want to call a multi billion dollar casino that almost scammed me out of $3k. Usually, if you’ve charged your customers less VAT than you’ve paid on your purchases, HM Revenue and Customs (HMRC) repay you the difference. Interestingly the overpaid job appears on both AR reports but the amounts are net zero (Detail) or actually zero (Summary). It might just be easier to tell them they've refunded you twice - … He paid me £10.43 (after fees) and this was deducted from my PayPal account. If you think the seller has broken the law. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Check versions and dates here! Hi Sam, Thanks for your comment and I hope you are well. So I had someone do a MacBook Pro order for me (around 2.6k) i ordered through Postmates same day delivery. In any case, do I have a legal obligation to give them the money back? I just renewed my Gold I have been refunded too much money from a company. Do the right thing for your own peace of mind, OP. Nothing here is AP. I just want the refund for the debit card payment from one of the orders and for them to collect the products I received by mistake. The shop then issued me a refund from their terminal and when I checked my balance a couple of days ago they had refunded the £900 twice, effectively making the item free or me £1800 up. Unfortunately when I try to open the check and change the posting account to Accounts Payable, I get an error message:  "The selected account cannot be used with a customer name. Editor, Marcus Herbert. Have I successfully followed your directions? MARTIN LEWIS' DIRECT DEBIT WARNING – ARE YOU PAYING £200/yr WHEN YOU DON’T NEED TO? — Ellen Boelens, Redwood City, Calif. Answer . The downside of using a debit card – at least compared to writing a check or paying cash – is that it's possible to be charged twice for the same transaction. I did message him twice, but my messages have been ignored. The Shopify app said that the refund “failed” so I submitted it again. Year 2013-14 & Asst. “Should I tell my travel agent I’ve been refunded twice” was a recent question posed on the popular Money Saving Expert website as a ‘Money Moral Dilemma’. Getting a refund from a company that’s entered administration can be tricky. ", I then cut a company check back to the client for the overpayment amount of $3410. I'm using Quickbooks Pro 2017. ", Then when I go through the Customer Center to this particular job, my refund check appears under the Customer Payment window along with the actual correct customer payment from 2/6/18. Applying the payment to it Closes the rest of the payment that was Unapplied. You won't find anything artificial in it either — we only use real ingredients, free from additives and preservatives, so it's not just edible — it's delicious! 26 replies 14K views tophelecool Forumite. Please note that you may still be required to pay the collecting orgainsation the amount owed, so you should contact them to arrange this. Connect with and learn from others in the QuickBooks Community. Which actually put my balance into the negative. It is not my responsibility to … The refund check showing AR in its details looks like an Invoice in that screen. It is in almost every case totally innocent and a mistake by the retailer. That is, if the order wasn't meant for you, if it was sent to you twice, or if there's extra stuff on top of what you ordered. Alternatively, customers have the 'chargeback' option on credit and debit cards. Have a good one. Edit your check as AR for the customer name, then apply it in the Original Payment window, where it shows as if that is a new invoice row listed here. The AR Aging Reports are Wrong. The company refunded me the price of ~ 80 € because they thought my dad canceled his order. Excess to be refunded: ... Sir I have deposited extra tds f.y 2020-21 by company against interest so please tell me what can I use extra amount ... Sir I have deducted the TDS once but by mistake I have made the payment twice of challan U/s.