The company has been operational for 17 years now. West Elm is online at westelm.com, is part of an active community on Facebook, Instagram, Pinterest, Twitter and YouTube, and is a member of the Williams-Sonoma, Inc. portfolio of … Rebecca started at West Elm in May of 2017.... Cheryl Carpenter serves as the Vice President - West Elm Work of West Elm. I needed this order for a dinner party and it did not arrive “within 1-3 weeks of order receipt” as per advertised on the website. The main aim of the company was to sell various types of furniture and modern housewares. Arnau started... Vice President of Design, Contract Furniture. GB. Feedback and expectations from executive and store management. I have since phoned the store several times and sent two emails directly to Aerin. The chair was defective and did not recline. Since it launched in Brooklyn, NY in 2002, west elm has been helping customers express their personal style at home. Cheryl Carpenter. I am writing regarding order # 382242798934. Cheryl started at West Elm in June of 2017.... Angus Whyte serves as the Vice President, Global Merchandising of West Elm. Local Business. Kevin Lindridge serves as the Vice President of Supply Chain Operations of West Elm. Appalling service and delay Appalled by the customer service at West Elm. Peter Fowler serves as the VP West Elm Hotels of West Elm. Peter currently resides in the Greater New York City Area. Their quality and “customer support” is so awful, words fail. Female employees are most confident in their Executive Team. West Elm was founded in the year 2002. I have been told three times that vouchers had been mailed to me. President. Most reputable office chair manufactures that charge $600+ for an office chair have some sort of guarantee that their chairs won't break in a year, but not West Elm. Please provide me refund or a replacement chair. Presented high level concept to executive team with other cross channel creatives. So so true. I kindly ask that you give me my full refund of $74.52 for the above order. If customer service is what you’re about as all the CS reps say when you call them, you’re in the wrong business. But I was always driven by wanting to make a difference. This campaign was focusing on “making” the holidays you want. Is it too much to ask for West Elm to do the right thing? I furnished my whole apartment. West Elm helps them sell and expose their artworks and gives them all of their proceeds. It is not even about the amount of the refund but the principle of this whole encounter. Determine if West Elm is the right store for your product.) 1,127 likes. Initially I was receiving responses and she was following up to find out why I wasn’t receiving my reimbursement or replacement, however, she is no longer returning my emails and phone calls. Obviously ease of operations overrules customer service (and common sense) with this particular organization. Through this work, I ended up meeting the West Elm team. West Elm. Josie started at West Elm in June of... Vice President, Creative Design, West Elm at Williams-Sonoma, Inc. Arnau Sayos serves as the Vice President, Creative Design, West Elm at Williams-Sonoma, Inc. of West Elm. From 1993–2011, Mr. Martin was a senior executive with Thomson Reuters (NYSE: TRI), a $12.2 billion global provider of information, software and services to the legal, tax, scientific, intellectual property and financial services industries, and a member of the company's executive committee. In the Bottom 35% of 1800 Similar Sized Companies in the United States, In the Bottom 30% of 266 Nearby Companies in San Francisco, 5th place versus 5 competitors rated on Comparably, The Executive Team Score of 63/100 is calculated by combining aggregate responses to the questions of “How would you rate your executive team?” and “Do you approve of the job your executive team is doing at your company?”. Paulo Kos serves as the Vice President of Design, Contract Furniture of West Elm. She told me that it could not be returned as West Elm has nothing to do with this and it was the vendors fault. The primary services provided by the company include the manufacturing and designing of various types of furniture that include houseware, kitchenware, home furnishings, pieces of furniture for office use, upholstery and other modern houseware items as well. Senior Vice President. The pin code of the area is 11201. It seems illegal to take a chair from a customer who has paid in full for the chair and to never reimburse her or provide a replacement chair. You've already flagged this Advertisement. CORPORATE, WHAT DO YOU HAVE TO SAY ABOUT THIS? The company not only operates in the USA but also in other countries like Canada, Mexico, Peurto Rico, Australia, England and the Middle East as well. West Elm, Inc. was founded in 2008. Together, these design leaders are applying their expertise to humanize the workplace and create inspiring environments with high-performance durability. The same year, the company had also opened its latest retail company location as well, which is located in Providence, Rhode Island. If I had know that it would take 3 months, multiple phone calls, and misleading information given to me, I would have never placed this order. West Elm, Boulder, Colorado. Do you approve of the job your executive team is doing at your company? I have had experiences with other many other companies for issues not even of this scale and without even asking for it I have been offered a refund for my inconvenience without question. Enroll For Free . Lead the digital creative across site, email marketing, display ads and paid social.